Technology Solutions
Meet the IndyConn Team
Mission Statement
Independent Connections is your trusted partner, helping your business effectively navigate technology by dedicating our resources to support your success.
As an employee-empowered business, Independent Connections (AKA, IndyConn) stands out from other technology companies because of our personal investment in your success. We’re dedicated experts committed to providing an exceptional level of customer service that goes above and beyond your expectations.
Satellite Office – Pittsfield, MA
Staff Spotlight!
Erica DiGirolamo-Amuso, Customer Service Manager
at Independent Connections
Erica manages our customer inquiries and requests for our Telecom and Networking Departments. She diligently handles items such as: service issues and repairs, new moves, add/moves/changes, coordinates tech dispatches, account management, billing reconciliation, and she works with vendors on behalf of our customers.
A note from our client:
“Erica is nothing short of amazing when it comes to handling any and all issues we throw at her. From trouble tickets to new requests and everything in between, she is always there for us. Even during these uncertain crazy times of COVID where we had to transition from in person meetings to all remote, she has still been just as helpful as before. I think I can speak for the whole Berkshire Bank team when I say that not only does she handle everything in a timely manner, but she knows exactly who to contact and what to do. She never misses a beat, and she is always there from start to finish.”
~ Nicole Burdick, IT Infrastructure Engineer, Network, Voice at Berkshire Bank
Meet the Executive Team!
Christa Proper
CEO
Christa has over 30 years of technology industry leadership, carrier networking, and executive management experience. Christa has served as a moderator for International Women’s Day panel, Presenter at the National Telecom Conference, and was interviewed for Women in Business in the Berkshires. Christa is also a recent winner of Berkshire 25 for 2019! Prior to starting her own company, Christa was Executive Vice President of CornerStone Telephone Company where she was responsible for business development, revenue assurance, and using technology solutions to solve business problems for enterprise customers.
Shayne Flaherty
CTO
Shayne brings nearly two decades of information technology and data security experience with primary focus in the Financial and Healthcare sectors. Prior to joining Independent Connections, Shayne was a Principal Consultant at TUV Rheinland OpenSky of North America where he landed after selling a technology management services firm that he co-founded in New York City.
Mare Levine
VP of Compliance & Communication
As the Vice President of Compliance and Communications, Mare Levine is always looking to the future while making sure we are conducting our business responsibly. Never satisfied until our clients are delighted with what we’ve delivered, she seeks to create a shared vision that helps businesses move toward their goals, while keeping our mission and standards at the forefront. During her decades of experience, she has had the opportunity to collaborate with such innovative companies as Intel, WebMD, Bank of America, Kimberly Clark, and Pfizer. In 2017, Mare moved 2,400 miles across country to join us and become an integral part of our dedicated team of professionals. A Registered Nurse with a BS in Business Management, Mare is working on her MS in Information Technology Management.
Marci Proper
VP of Sales & Marketing
Marci Proper is the Vice President of Human Resources and Sales and Marketing for IndyConn. Since joining us, she has demonstrated her versatility by wearing a lot of hats. As we’ve grown, Marci has taken on a prominent role in guiding and developing our sales and marketing strategy, launching the company’s website, creating successful social media campaigns, and markedly increasing digital sales. On the human resources side, Marci deftly manages dozens of employees while using her passion for recruiting to connect us with talented technology industry professionals. She also has many years of IT Project Management experience. Bringing drive, enthusiasm, and a high level of commitment, she can always be counted on to deliver excellence. Marci holds a bachelor’s Degree in Business Administration, with an additional concentration in Finance.
Dylan Proper
CFO
As the Vice President and Chief Financial Officer, Dylan Proper brings a modern vision to IndyConn’s financial landscape, while remaining grounded in the traditional best practices. His innovative and progressive dynamic creates a vision not just for our future, but for our clients as well. Dylan knows our clients want to receive great value from their projects with us—without breaking the bank—because that is what he expects from our vendors. With this being his second CFO role in a successful start-up, Dylan brings the experience and acumen that meshes seamlessly with the IndyConn team and helps propel it to the next level. He is always ready to roll up his sleeves and share his talent in technology and telecom to help on projects. Dylan graduated Summa Cum Laude with a bachelor’s degree in Management.