Meet the IndyConn Team

Mission Statement

Independent Connections is your trusted partner, helping your business effectively navigate technology by dedicating our resources to support your success.

As an employee-empowered business, Independent Connections (AKA, IndyConn) stands out from other technology companies because of our personal investment in your success. We’re dedicated experts committed to providing an exceptional level of customer service that goes above and beyond your expectations.

 

Satellite Office – Pittsfield, MA

Staff Spotlight!

 

“Working for IndyConn is different than at other companies because everyone is very respectful and willing to help in any way! The employees are truly my work family! Management respects all employees and provides excellent opportunities for interaction among employees and the community. We are an exceptional team.”

Erica DiGirolamo-Amuso, Customer Service Manager  
at Independent Connections 

Erica manages our customer inquiries and requests for our Telecom and Networking Departments.  She diligently handles items such as: service issues and repairs, new moves, add/moves/changes, coordinates tech dispatches, account management, billing reconciliation, and she works with vendors on behalf of our customers.

A note from our client:

“Erica is nothing short of amazing when it comes to handling any and all issues we throw at her. From trouble tickets to new requests and everything in between, she is always there for us. Even during these uncertain crazy times of COVID where we had to transition from in person meetings to all remote, she has still been just as helpful as before. I think I can speak for the whole Berkshire Bank team when I say that not only does she handle everything in a timely manner, but she knows exactly who to contact and what to do. She never misses a beat, and she is always there from start to finish.”
~ Nicole Burdick, IT Infrastructure Engineer, Network, Voice at Berkshire Bank

 

Meet the Executive Team!